/* ============================================================
   soporte.css — Módulo de Soporte / My Parking Turn v2
   ============================================================ */

/* ── Layout principal ── */
.screen-soporte {
  justify-content: flex-start;
  padding-block: 38px 60px;
}

/* ── Header ── */
.soporte-header {
  display: grid;
  grid-template-columns: auto auto minmax(0, 1fr);
  align-items: center;
  gap: 18px;
  width: min(94vw, 900px);
  margin: 0 auto 24px;
}

.soporte-back-link {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-height: 44px;
  color: var(--color-ink);
  font-size: 13px;
  font-weight: 800;
  transition: color 0.15s;
}

.soporte-back-link:hover,
.soporte-back-link:focus-visible {
  color: var(--color-red-dark);
}

.soporte-logo {
  width: 82px;
  height: auto;
  filter: drop-shadow(0 8px 14px rgba(32, 36, 42, 0.12));
}

.soporte-eyebrow {
  margin: 0 0 4px;
  color: var(--color-muted);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.1em;
}

.soporte-header h1 {
  margin: 0;
  color: var(--color-red-dark);
  font-size: clamp(27px, 4vw, 34px);
  font-weight: 900;
}

.soporte-header h1 + p {
  margin: 5px 0 0;
  color: var(--color-muted);
  font-size: 14px;
  font-weight: 700;
}

/* ── Panel principal ── */
.soporte-panel {
  position: relative;
  width: min(94vw, 900px);
  overflow: hidden;
  border: var(--border-strong);
  border-radius: 10px;
  padding: 38px clamp(20px, 5vw, 48px) 44px;
  background: var(--color-white);
  box-shadow: var(--shadow-panel);
}

.soporte-panel::before {
  position: absolute;
  inset: 0 0 auto;
  height: 8px;
  content: "";
  background: linear-gradient(90deg, var(--color-red-dark), var(--color-red) 52%, var(--color-warning));
}

/* ── Heading del panel ── */
.soporte-panel-heading {
  display: flex;
  align-items: center;
  gap: 14px;
  padding-bottom: 22px;
  border-bottom: 1px solid var(--color-line);
  margin-bottom: 28px;
}

.soporte-panel-icon {
  display: grid;
  width: 46px;
  height: 46px;
  place-items: center;
  flex: 0 0 auto;
  border-radius: 50%;
  color: var(--color-red-dark);
  background: var(--color-red-soft);
  font-size: 24px;
  font-weight: 900;
}

.soporte-panel h2 {
  margin: 0;
  color: var(--color-red-dark);
  font-size: 21px;
  font-weight: 900;
}

.soporte-panel-heading p {
  margin: 5px 0 0;
  color: var(--color-muted);
  font-size: 13px;
  font-weight: 700;
}

.soporte-required-mark {
  color: var(--color-warning);
}

/* ── Formulario ── */
.soporte-form {
  display: grid;
  gap: 28px;
}

/* ── Fieldsets ── */
.soporte-fieldset {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px 22px;
  margin: 0;
  padding: 24px 22px;
  border: 1px solid var(--color-line);
  border-radius: 8px;
  background: var(--color-panel);
}

.soporte-legend {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 0 10px;
  color: var(--color-ink);
  font-size: 12px;
  font-weight: 900;
  letter-spacing: 0.06em;
}

/* ── Campos ── */
.soporte-field {
  display: grid;
  gap: 7px;
}

.soporte-field span {
  color: var(--color-muted);
  font-size: 12px;
  font-weight: 800;
}

.soporte-field input,
.soporte-field textarea {
  width: 100%;
  border: 1px solid #bfc7d0;
  border-left: 5px solid var(--color-warning);
  border-radius: 7px;
  padding: 0 13px;
  color: var(--color-ink);
  background: linear-gradient(180deg, #ffffff, #f8fafc);
  font-size: 16px;
  font-weight: 700;
  font-family: inherit;
  transition: border-color 0.15s, outline 0.15s;
}

.soporte-field input {
  height: 46px;
}

.soporte-field input[readonly] {
  cursor: not-allowed;
  background: linear-gradient(180deg, #f4f7fa, #eef2f6);
  color: var(--color-muted);
  border-left-color: #bfc7d0;
}

.soporte-field input:focus:not([readonly]),
.soporte-field textarea:focus {
  border-color: var(--color-red);
  border-left-color: var(--color-warning);
  outline: 3px solid rgba(181, 31, 36, 0.15);
  outline-offset: 0;
}

.soporte-field--full {
  grid-column: 1 / -1;
}

/* ── Badges de modo de acceso ── */
.soporte-guest-badge,
.soporte-session-badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 900;
  letter-spacing: 0.06em;
  margin-right: 4px;
}

.soporte-guest-badge {
  background: rgba(244, 182, 63, 0.18);
  color: #92610a;
  border: 1px solid rgba(244, 182, 63, 0.5);
}

.soporte-session-badge {
  background: rgba(23, 113, 58, 0.12);
  color: #17713a;
  border: 1px solid rgba(23, 113, 58, 0.3);
}

/* En modo guest los campos son editables — recuperar estilo normal */
.soporte-field input:not([readonly]) {
  cursor: text;
  background: linear-gradient(180deg, #ffffff, #f8fafc);
  color: var(--color-ink);
  border-left-color: var(--color-warning);
}


/* ── Textarea ── */
.soporte-textarea-title {
  display: block;
  color: var(--color-ink) !important;
  font-size: 13px !important;
  font-weight: 900 !important;
  letter-spacing: 0.04em;
  margin-bottom: 2px;
}

.soporte-field textarea {
  height: auto;
  padding: 12px 13px;
  resize: vertical;
  min-height: 130px;
  line-height: 1.6;
}

.soporte-char-count {
  justify-self: end;
  color: var(--color-muted) !important;
  font-size: 11px !important;
  font-weight: 700 !important;
}

/* ── Caja de información ── */
.soporte-info-box {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 16px 20px;
  border: 1px solid #bbd6f7;
  border-left: 5px solid #3b82f6;
  border-radius: 8px;
  background: linear-gradient(90deg, rgba(59, 130, 246, 0.06), transparent 60%);
  color: var(--color-ink);
}

.soporte-info-box svg {
  flex: 0 0 auto;
  margin-top: 2px;
  color: #3b82f6;
}

.soporte-info-box p {
  margin: 0;
  font-size: 13px;
  font-weight: 700;
  line-height: 1.7;
  color: var(--color-ink);
}

.soporte-info-box a {
  color: var(--color-red-dark);
  font-weight: 900;
  text-decoration: underline;
}

/* ── Mensaje de error ── */
.soporte-message {
  min-height: 20px;
  margin: 0;
  color: var(--color-red-dark);
  text-align: center;
  font-size: 14px;
  font-weight: 800;
}

.soporte-message.is-success {
  color: #17713a;
}

/* ── Botón ENVIAR SOLICITUD ── */
.soporte-send-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  min-width: min(100%, 320px);
  justify-self: center;
  font-size: 17px;
  letter-spacing: 0.04em;
  padding: 14px 32px;
  transition: background 0.15s, transform 0.15s, box-shadow 0.15s;
}

.soporte-send-btn:hover:not(:disabled),
.soporte-send-btn:focus-visible:not(:disabled) {
  transform: translateY(-2px);
  box-shadow: 0 16px 28px rgba(127, 21, 25, 0.28);
}

.soporte-send-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

/* ════════════════════════════════
   MODAL — Overlay común
   ════════════════════════════════ */
.soporte-modal-overlay .modal-box {
  max-width: 680px;
  width: min(94vw, 680px);
  max-height: 90vh;
  overflow-y: auto;
}

/* ── Header del modal ── */
.soporte-modal-header {
  display: flex;
  align-items: center;
  gap: 16px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--color-line);
  margin-bottom: 20px;
}

.soporte-modal-logo {
  width: 56px;
  height: auto;
}

.soporte-modal-header h2 {
  margin: 0;
  color: var(--color-red-dark);
  font-size: 18px;
  font-weight: 900;
}

/* ── Badge de radicado ── */
.soporte-ticket-badge {
  display: grid;
  justify-items: center;
  gap: 4px;
  padding: 18px 24px;
  border: 2px dashed var(--color-warning);
  border-radius: 10px;
  background: linear-gradient(135deg, rgba(244, 182, 63, 0.1), rgba(244, 182, 63, 0.04));
  margin-bottom: 22px;
  text-align: center;
}

.soporte-ticket-label {
  color: var(--color-muted);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.1em;
}

.soporte-ticket-number {
  display: block;
  color: var(--color-red-dark);
  font-size: clamp(22px, 4vw, 30px);
  font-weight: 900;
  letter-spacing: 0.05em;
}

.soporte-ticket-date {
  color: var(--color-muted);
  font-size: 12px;
  font-weight: 700;
}

/* ── Secciones de preview ── */
.soporte-preview-section {
  margin-bottom: 18px;
}

.soporte-preview-section-title {
  margin: 0 0 12px;
  color: var(--color-muted);
  font-size: 11px;
  font-weight: 900;
  letter-spacing: 0.1em;
  border-bottom: 1px solid var(--color-line);
  padding-bottom: 6px;
}

.soporte-preview-dl {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px 18px;
  margin: 0;
}

.soporte-preview-dl div {
  display: grid;
  gap: 3px;
}

.soporte-preview-dl dt {
  color: var(--color-muted);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.06em;
}

.soporte-preview-dl dd {
  margin: 0;
  color: var(--color-ink);
  font-size: 15px;
  font-weight: 700;
  word-break: break-word;
}

/* ── Descripción en preview ── */
.soporte-preview-descripcion {
  padding: 14px 16px;
  border: 1px solid var(--color-line);
  border-left: 5px solid var(--color-warning);
  border-radius: 7px;
  background: var(--color-panel);
  color: var(--color-ink);
  font-size: 14px;
  font-weight: 600;
  line-height: 1.7;
  white-space: pre-wrap;
  word-break: break-word;
}

/* ── Mensaje institucional en preview ── */
.soporte-preview-info {
  padding: 14px 18px;
  border: 1px solid #bbd6f7;
  border-left: 5px solid #3b82f6;
  border-radius: 7px;
  background: linear-gradient(90deg, rgba(59, 130, 246, 0.06), transparent 60%);
  margin-top: 16px;
  margin-bottom: 10px;
}

.soporte-preview-info p {
  margin: 0;
  font-size: 13px;
  font-weight: 700;
  line-height: 1.8;
  color: var(--color-ink);
  text-align: center;
}

/* ── Estado de envío ── */
.soporte-send-status {
  min-height: 24px;
  margin: 8px 0 0;
  text-align: center;
  font-size: 13px;
  font-weight: 800;
  color: var(--color-muted);
}

.soporte-send-status.sending {
  color: #3b82f6;
}

.soporte-send-status.error {
  color: var(--color-red-dark);
}

/* ── Acciones del modal ── */
.soporte-modal-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 14px;
  margin-top: 22px;
}

.soporte-confirm-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 48px;
  min-width: 200px;
  margin: 0;
  font-size: 15px;
}

.soporte-cancel-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 48px;
  min-width: 140px;
  margin: 0;
  font-size: 15px;
}

/* ── Modal de éxito ── */
.soporte-success-box {
  text-align: center;
  padding: 44px 36px 36px;
}

.soporte-success-icon {
  font-size: 52px;
  margin-bottom: 16px;
  animation: soporte-pop 0.4s cubic-bezier(0.34, 1.56, 0.64, 1);
}

@keyframes soporte-pop {
  from { transform: scale(0.5); opacity: 0; }
  to   { transform: scale(1);   opacity: 1; }
}

.soporte-success-title {
  margin: 0 0 14px;
  color: var(--color-red-dark);
  font-size: 22px;
  font-weight: 900;
}

.soporte-success-msg {
  margin: 0 0 10px;
  font-size: 15px;
  font-weight: 700;
  line-height: 1.8;
}

.soporte-success-sub {
  margin: 0 0 26px;
  color: var(--color-muted);
  font-size: 13px;
  font-weight: 700;
  line-height: 1.8;
}

.soporte-ok-btn {
  min-width: 200px;
  margin: 0 auto;
}

/* ── Responsive ── */
@media (max-width: 650px) {
  .screen-soporte {
    padding-top: 24px;
  }

  .soporte-header {
    grid-template-columns: auto 1fr;
    gap: 12px;
  }

  .soporte-back-link {
    grid-column: 1 / -1;
  }

  .soporte-logo {
    width: 62px;
  }

  .soporte-fieldset {
    grid-template-columns: 1fr;
    padding: 20px 16px;
  }

  .soporte-field--full {
    grid-column: auto;
  }

  .soporte-preview-dl {
    grid-template-columns: 1fr;
  }

  .soporte-modal-actions {
    flex-direction: column;
    align-items: stretch;
  }

  .soporte-confirm-btn,
  .soporte-cancel-btn {
    width: 100%;
  }
}